Customer Success Engineer
Core
Drive adoption, retention, and growth for key US enterprise accounts by acting as a technical advisor, building/configuring demos, and unblocking integrations.
Role type
Senior Customer Success Engineer (Technical Account Manager)
Builds
Customer implementations, integrations, and adoption workflows for Scandit's mobile data capture and computer vision products
Domain
B2B SaaS, Mobile Data Capture, Computer Vision, Retail, Logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B SaaS customer success experience, software engineering background, mobile development (iOS/Android/React Native/Flutter), technical integration, enterprise IT architecture knowledge, strategic thinking, project management
Preferred skills
Retail/transport/logistics industry experience, computer vision/AIDC knowledge, Salesforce/Planhat/Gainsight proficiency, AI tooling usage
Technologies
iOS, Android, React Native, Flutter, Salesforce, Planhat, Gainsight, Claude Code
Responsibilities
Own end-to-end customer outcomes (adoption, value realization, renewal, health, growth), lead discovery conversations to translate business needs into solutions, build and configure tailored demos, share code snippets to unblock integrations, run workshops and QBRs with stakeholders, identify at-risk accounts and expansion opportunities, represent customer voice internally
Seniority
Senior, hands-on IC
