Customer Experience Engineer, L1
Core
Investigate and resolve technical issues across the platform, APIs, integrations, and data workflows to ensure customer success.
Role type
L1 Customer Experience Engineer (Technical Support)
Builds
Customer trust and platform reliability through effective issue resolution and knowledge sharing.
Domain
Developer tools / EdTech / SaaS
Deliverable
client delivery
Required skills
Debugging web applications and APIs, SQL, programming fundamentals (Python/JavaScript/Java), REST/HTTP knowledge, root cause analysis, technical communication
Preferred skills
Experience with logs and observability tools, cloud platforms, SSO/SAML/OAuth, AI coding tools, open-source contributions
Technologies
Python, JavaScript, Java, SQL, REST APIs, HTTP, logs, observability tools, cloud platforms, SSO/SAML/OAuth
Responsibilities
Debug web application, API, integration, authentication, configuration, and data issues; Communicate clearly with customers and internal teams; Create structured escalation reports for product issues; Use AI tools to accelerate investigation and improve responses; Turn learning into documentation and automation improvements; Participate in rotational shifts and on-call coverage.
Seniority
Junior, early-career IC