Principal Business Analyst - Business Operations
Core
Lead the transformation of CPQ, Quote-to-Cash, and AI-enabled Revenue Operations to design scalable processes, improve quote accuracy, and reduce manual workarounds.
Role type
Principal Business Analyst (Revenue Operations & CPQ)
Builds
Scalable CPQ processes, AI-enabled revenue workflows, and data-driven operational controls for SaaS commercial motions.
Domain
SaaS / IT Infrastructure Management / Revenue Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
CPQ process expertise, SaaS revenue metrics (ARR, ACV, TCV, NRR, GRR), requirements translation, process flow design, data analysis, stakeholder management, AI/automation opportunity identification
Preferred skills
Experience with complex enterprise structures, multi-year contracts, partner deals, and non-standard billing terms
Technologies
CPQ platforms, CRM systems, Jira, reporting tools
Responsibilities
Define future-state CPQ and Quote-to-Cash roadmaps; Identify AI/automation use cases for quote validation and intelligent reporting; Own business process and data flow across Sales, Finance, Legal, and Product; Translate business needs into BRDs, process flows, and UAT plans; Improve data accuracy across revenue forecasting and billing; Mentor analysts on CPQ concepts and testing discipline
Seniority
Principal, hands-on IC with mentorship responsibilities
