Customer Advocate, Core Products, Office of the CPO
Core
Strategic liaison bridging the gap between MongoDB's highest-value customers and the CPO to embed customer feedback into core product strategy and roadmap.
Role type
Senior IC Customer Advocate / Strategic Product Partner
Builds
MongoDB's core product portfolio (unified data platform, Atlas) for enterprise customers and AI-native startups
Domain
SaaS / Database / Data Platform
Deliverable
product features
Required skills
Executive presence, cross-functional alignment, strategic prioritization, executive narrative development, technical fluency in data platforms, AI tool leverage, conflict resolution, learning agility
Preferred skills
MBA or advanced degree, experience in SaaS product management, consulting, or enterprise sales strategy
Technologies
Tableau, Salesforce, AI tools
Responsibilities
Develop and execute a forward-looking customer advocacy strategy; build deep relationships with executive stakeholders at strategic accounts; drive structured processes for customer engagement from discovery to closed-loop follow-up; partner with Product, Engineering, and Sales to translate feedback into actionable insights; lead preparation for executive customer meetings; define and track key success measures for the CPO's engagement motion; leverage AI tools and data to identify trends and surface risks or opportunities.
Seniority
Senior, hands-on IC with executive-level influence