Senior Specialist, Market Insights
Core
Ensure accuracy and usability of data for the HotStats Market Insights business, acting as connective tissue across Sales, Finance, Customer Strategy, and Operations.
Role type
Senior Specialist, Market Insights (Business Operations & Data Integrity)
Builds
Subscription, renewal, and billing administration; customer procurement setup; CRM data hygiene; operational reporting; business development research.
Domain
Hospitality technology / Revenue Management / SaaS
Required skills
Business operations management, subscription administration, accounts receivable handling, financial data analysis, contract review, CRM management, prospect research, stakeholder coordination, Excel proficiency, AI tool validation
Preferred skills
Hospitality industry knowledge, hotel performance metrics expertise (RevPAR, ADR, GOPPAR), SaaS subscription experience, financial services background, advanced Excel skills
Technologies
Salesforce, HubSpot, NetSuite, Xero, Excel, Outlook, Slack, Claude, ChatGPT, Gemini
Responsibilities
Review orders, quotes, and contracts for accuracy; manage customer procurement end-to-end; audit CRM and subscription records; generate and validate operational KPI reports; conduct prospect research and mapping; serve as primary contact for pricing and account troubleshooting.
Seniority
Senior, hands-on IC
