H2 2026 Support Associate - English (Kuala Lumpur)
Core
Deliver outstanding service to guests and partners via phone, email, and chat, handling high-volume inquiries and taking end-to-end ownership of booking issues.
Role type
Support Associate (Customer Service)
Builds
Customer support operations for a global travel platform
Domain
Travel / Hospitality
Deliverable
client delivery
Required skills
Spoken and written English, problem-solving, time management, adaptability, confidentiality
Preferred skills
Prior customer support or contact center experience, travel/hospitality industry knowledge, familiarity with CRM or ticketing systems, additional languages
Technologies
Contact center systems, CRM, ticketing systems
Responsibilities
Handle high volume of inquiries via phone, email, and chat; Resolve booking issues (changes, cancellations, payments); Collaborate with teams to resolve complex cases; Work rotational shifts including nights and weekends; Safeguard customer data
Seniority
Entry-level / Individual Contributor