Lead Solutions Architect, Edwin AI
Core
Lead complex and strategic implementations of the Edwin AI platform for enterprise customers, coordinating with ITSM workflows and third-party data sources to reduce delivery risk and accelerate time-to-value.
Role type
Senior Solutions Architect (AI/ITSM Integration)
Builds
Complex event ingestion, alert correlation, enrichment, investigation, incident creation, ticket routing, escalation, and remediation workflows for digital infrastructure.
Domain
IT Operations (ITOM), Observability, AI-driven incident management, Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Solutions Architecture, Enterprise SaaS delivery, ITSM workflow design, Multi-platform integration, Event correlation, Alert noise reduction, Incident lifecycle design, Technical mentorship, Pre-sales validation, Project transition planning
Preferred skills
Experience with Edwin and Envision platforms, Advanced customer engineering, Regional subject-matter expertise
Technologies
ServiceNow, Freshservice, ConnectWise, Edwin, Envision
Responsibilities
Lead complex Edwin implementations for high-value customers; Design advanced solutions coordinating with ITSM and third-party observability sources; Own architecture for event ingestion and incident management workflows; Support major customers requiring advanced technical judgment; Ensure implementations drive measurable time-to-value while protecting core delivery capacity.
Seniority
Senior, hands-on IC with strategic and mentorship responsibilities
