Automation Engineer
Core
Build intelligent AI agents and automations directly into customer instances to replace manual service desk workflows and integrate with enterprise systems.
Role type
Senior IC automation engineer (AI agents)
Builds
Production-grade AI agents and end-to-end workflow automations
Domain
Enterprise IT operations and AI automation
Deliverable
production ML models | product features
Required skills
API integration, REST, JSON, IAM concepts (SSO, SCIM, provisioning), system administration, workflow design
Preferred skills
ITSM platform administration (ServiceNow, Jira, Freshservice, Zendesk), early-stage startup experience, security management
Technologies
Okta, Google Workspace, Slack, Jira, ServiceNow, Workday
Responsibilities
Design and build automations and AI agents inside customers' Serval instances; Integrate Serval with customer systems to complete end-to-end workflows; Embed with IT, HR, Finance, and Legal teams to extract processes and build solutions; Turn built automations into reusable patterns for customer teams; Partner with Deployment Strategists to hit customer milestones.
Seniority
Mid-level, hands-on IC
