Senior Manager, Enterprise Customer Success
Core
Lead a team of Enterprise Customer Success Managers to drive adoption, value realization, and expansion for Datadog's largest enterprise customers in Japan.
Role type
Senior Manager, Enterprise Customer Success (Regional Lead)
Builds
Long-term partnerships with C-level stakeholders at Fortune 1000 and leading Japanese enterprises
Domain
B2B SaaS / Observability and Security Platform
Deliverable
client delivery
Required skills
People leadership, Enterprise Customer Success expertise, Japanese market knowledge, Stakeholder management, Data analytics, Cross-functional collaboration
Preferred skills
Experience with Fortune 1000 companies, Knowledge of Japanese enterprise tech landscape (cloud, infrastructure, observability), Fluent in Japanese and business-level English
Technologies
Datadog platform, MEDDIC, Command of the Message
Responsibilities
Recruit, onboard, and coach a team of Enterprise CS Managers; Define and operationalize a repeatable customer success motion for the Japanese market; Build trusted advisor relationships with senior stakeholders; Oversee end-to-end customer lifecycle including onboarding, QBRs, and renewal; Leverage data to identify adoption trends and churn risks; Partner cross-functionally with Sales, Product, and Finance; Serve as an executive escalation point for key customers; Influence product roadmap and go-to-market strategy based on customer feedback.
Seniority
Senior, hands-on IC with people management