Technical Support - Placement
Core
Assist clients in resolving technical issues related to messaging, voice, directory, and data analytics platforms.
Role type
Technical Support Placement Student
Builds
Customer support interactions and knowledge base resources for Symphony's communication platforms
Domain
AI-driven communication technology
Deliverable
client delivery
Required skills
troubleshooting methodologies, computer systems knowledge, Microsoft Office proficiency, written and verbal communication
Preferred skills
prior technical support experience, customer service experience
Responsibilities
Diagnose and troubleshoot technical problems, provide step-by-step guidance to clients, document customer interactions, escalate complex issues, contribute to knowledge base articles and FAQs
Seniority
Student placement
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