IT Support Technician III
Core
Provide frontline technical support for employees across Mac, Windows, Linux, mobile devices, applications, and workplace technology, including troubleshooting hardware, software, connectivity, and AV issues.
Role type
Mid-level IT Support Technician (IC)
Builds
Employee device provisioning, account access, and resolution of technical incidents within the enterprise IT environment.
Domain
Enterprise IT Support / Desktop & Endpoint Management
Required skills
Windows and macOS troubleshooting, enterprise IT tools (ServiceNow, JAMF, Intune, Okta, Google Workspace), networking fundamentals (Wi-Fi, DNS, DHCP, SSO, MFA), hardware troubleshooting, documentation, incident management, AV support
Preferred skills
ITIL practices, scripting (PowerShell, Bash, Python), multi-site/global support experience, industry certifications (CompTIA A+, Network+, Microsoft, JAMF)
Responsibilities
Resolve day-to-day technical issues independently, troubleshoot hardware/software/connectivity/account access, escalate complex issues with documentation, monitor support channels, maintain ServiceNow records, support onboarding/offboarding, troubleshoot conference room AV, contribute to knowledge articles, collaborate on IT projects
Seniority
Mid-level, hands-on IC
