Operations Coordinator
Core
Coordinate maintenance and service requests for a small business by dispatching tradesmen and managing job schedules.
Role type
Operations Coordinator (Service/Admin)
Builds
Maintenance and service job dispatches for residential/commercial clients
Domain
Property maintenance and facility services
Required skills
phone communication, email communication, data entry, job scheduling, trade coordination, KPI tracking, prioritization, time management
Preferred skills
quick learner, calm under pressure, high work ethic, accuracy
Technologies
WorkBuddy
Responsibilities
Answering incoming phone calls and responding to emails, Receiving and processing maintenance/service requests, Coordinating plumbers and roofers and allocating them to jobs, Ensuring jobs are responded to within required timeframes, Completing a high volume of data entry and updating job information, Monitoring outstanding jobs and following up with trades as required, Providing updates and maintaining clear communication throughout the job process, Working towards KPIs
Seniority
Junior, hands-on coordinator