Customer Support Representative
Core
Triage incoming service/sales calls, coordinate solutions, and ensure technicians have accurate information to provide excellent service.
Role type
Customer Support Representative
Builds
Service scheduling and technician dispatch coordination
Domain
Commercial/Industrial/Residential door, docking, and security products distribution
Required skills
Verbal communication, Written communication, Microsoft Office proficiency, Independent work, Fast-paced environment adaptability
Responsibilities
Triage incoming calls from customers that require service/sales, Work with the customer to understand their need and schedule the appropriate service, Promote all products and services, Gather information from the customer to ensure accuracy for our technicians, Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need
Seniority
Entry-level to Mid-level