Customer Success Associate | New York
Core
Supporting the Director in building planning frameworks, renewal standards, and account intelligence to scale the Deployment Strategy group, while assisting Deployment Strategists on key accounts.
Role type
Entry-level Enterprise Deployment Strategy Associate
Builds
Planning frameworks, renewal standards, portfolio reporting, and account intelligence
Domain
SaaS / Enterprise Customer Strategy
Deliverable
product features
Required skills
Structured thinking, data analysis, disciplined execution, professional writing, self-direction, ambition
Preferred skills
Recent graduate or 1-2 years in startup/consultancy/fast-growth SaaS
Technologies
CRM data models, spreadsheets, Planhat platform
Responsibilities
Build planning frameworks and renewal standards, support Deployment Strategists with account preparation and QBR content, track commitments to closure, contribute to operating rhythm and portfolio data analysis
Seniority
Entry-level, high-potential IC