Product Support Engineer - Americas

💼 Full-time🗓 2026-07-28 → 2026-10-07

Core

Diagnose and resolve technical issues for enterprise hiring software customers, focusing on integrations, APIs, and data flow to ensure high customer satisfaction.

Role type

Support Engineer (Americas)

Builds

Customer support resolutions and product improvement insights for Ashby's talent management platform

Domain

Enterprise HR Tech / SaaS

Deliverable

client delivery

Required skills

API integrations, log analysis, code review, scripting, technical troubleshooting, system architecture understanding

Preferred skills

Asynchronous communication, documentation creation, cross-functional collaboration (via careerplan.io/jobs/80c20b00-c3c3-441b-95bd-56eb870e77fb-product-support-engineer-americas-at-ashby)

Technologies

APIs, integration frameworks, logging systems

Responsibilities

Investigate and resolve complex integration issues and API inquiries; analyze customer inquiry patterns to recommend product enhancements; create and maintain technical documentation; collaborate with Engineering to escalate and resolve bugs; share technical knowledge with the Support team.

Seniority

Individual Contributor

About Ashby

Series B50 Employees

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.