Customer Success Manager, Platforms
Core
Oversee post-sales lifecycle for Stripe Platform customers to drive retention, expansion, and value realization through proactive workshops and business reviews.
Role type
Senior Customer Success Manager (Enterprise Platforms)
Builds
Customer retention, account growth, and product adoption for global enterprise clients
Domain
FinTech / SaaS Platforms / Payments
Deliverable
client delivery
Required skills
Enterprise relationship management, consumption-based SaaS expertise, business strategy analysis, technical conversation leadership, analytical skills
Preferred skills
FinTech domain expertise, embedded payments experience
Responsibilities
Partner with account executives and technical managers to optimize customer retention and growth; manage account health metrics including usage velocity and renewals; deliver payment performance insights and industry thought leadership; conduct business reviews to align on priorities and roadmap; advocate for customers to internal product and engineering teams; support book expansion by surfacing growth opportunities
