Sr. Customer Architect
Core
Trusted Technical Advisor responsible for defining technical success plans, driving adoption, and expanding Elastic solution consumption to grow ARR.
Role type
Senior Customer Architect (IC)
Builds
Technical Success Plans and customer adoption roadmaps for Elastic solutions
Domain
Enterprise Search, Observability, Cybersecurity, Cloud-based software
Deliverable
product features
Required skills
Technical expertise in Observability, Cybersecurity, and Enterprise Search; Hands-on experience with Elastic stack (Elasticsearch, Logstash, Kibana); Ability to translate business goals into technical requirements; Project leadership
Preferred skills
Experience with Elastic solutions or equivalent technologies; Understanding of cloud-based software solutions
Technologies
Elasticsearch, Logstash, Kibana
Responsibilities
Define and communicate technical success criteria and detailed Technical Success Plans for customers; Collaborate with account teams to provide ongoing technical coverage and support; Work with customers to identify and eliminate technical frictions; Liaise between customers and support teams to optimize resolution experiences; Continuously review customer consumption and proactively suggest upgrades to drive ARR
Seniority
Senior, hands-on IC