Senior Customer Success Manager
Core
Strategic advisor and account leader for high-value technical customers, driving adoption, health, and growth of MongoDB database solutions.
Role type
Senior Customer Success Manager (Technical Account Management)
Builds
Customer success programs, technical success plans, and account growth strategies for enterprise clients.
Domain
Database technology, Cloud infrastructure, SaaS
Required skills
Technical account management, Strategic account planning, Customer health monitoring, Executive relationship management, Technical risk mitigation, Product roadmap feedback, Revenue forecasting, Process innovation, Team leadership, Data analysis
Preferred skills
Database technology background, Cloud infrastructure experience, Hyperscaler certifications, Fluent European language
Technologies
MongoDB, Gainsight, Salesforce.com, AWS, Google Cloud, Microsoft Azure
Responsibilities
Act as strategic advisor to customers on MongoDB best practices and technology strategy; Guide customers through the customer journey to accelerate time-to-value; Proactively identify and mitigate technical risks for complex accounts; Facilitate resolution of high-stakes customer challenges; Collect feedback to inform product and go-to-market strategies; Lead in-person executive business reviews with C-suite; Build and execute long-term account plans; Forecast churn and growth; Mentor and onboard new team members.
Seniority
Senior, hands-on IC with leadership responsibilities
