Service Account Manager / Product Advisor
Core
Strategic bridge between enterprise storage infrastructure and business outcomes for Japan's strategic enterprise environments.
Role type
Senior Service Account Manager (Strategic Advisor)
Builds
Long-term customer loyalty, contract renewals, and expansion opportunities for Pure storage products.
Domain
Enterprise Data Infrastructure / Storage Systems
Deliverable
client delivery
Required skills
Enterprise storage operations (FlashArray, FlashBlade), Cloud Native (Kubernetes), Project management, Strategic communication, Bilingual fluency (Japanese/English), Complex initiative leadership
Preferred skills
On-site/managed-service operations experience, Data center visit readiness
Technologies
FlashArray, FlashBlade, Kubernetes, ITSM tools
Responsibilities
Own end-to-end customer service experience as single point of contact, Lead executive-level business reviews and proactive system health monitoring, Escalate and lead cross-functional global incident resolution, Align service delivery with customer business goals to drive renewals and upsells, Manage contract renewals and expansion opportunities, Build long-term trust through on-site visits and data center access.
Seniority
Senior, hands-on IC with strategic advisory scope
