Support Associate- Japanese Speaker 24/7 (Yokohama, requires relocation to Yokohama)
Core
Provide 24/7 real-time customer support via phone, email, and chat for guests and partners across hotels, flights, and activities.
Role type
Customer Support Associate (Japanese)
Builds
Customer satisfaction and operational efficiency for Agoda's travel products
Domain
Travel / Hospitality
Deliverable
client delivery
Required skills
Native-level Japanese, Basic English, Problem-solving, Time management, Confidentiality, Shift flexibility
Preferred skills
Prior contact center experience, Travel industry knowledge, CRM/ticketing system familiarity
Responsibilities
Handle high-volume inquiries professionally, Meet individual and team KPIs, Identify process improvements, Perform administrative duties, Maintain data confidentiality, Work rotational shifts including weekends and holidays
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