IT Support Engineer II
Core
Provide technical services and support to all employees worldwide, managing mobile, desktop, audio/video, network, and telecommunications issues.
Role type
Mid-level IT Support Engineer (End User Services)
Builds
End-user technology solutions and productivity capabilities for global employees
Domain
Enterprise IT Support & Infrastructure
Deliverable
client delivery
Required skills
Troubleshooting mobile/desktop/audio-video/peripherals, Procurement and asset management, Cross-departmental collaboration, System imaging and configuration, Security policy enforcement, Technical documentation creation, Networking concepts, Voice/video conferencing solutions, Identity and access management (SSO/MFA)
Preferred skills
AI and automation tools usage, Network certification, Desktop operating system certification (Mac/Windows)
Responsibilities
Troubleshoot and support all IT end user issues (mobile, desktop, audio/video, peripherals), Manage procurement, asset, and inventory for IT hardware/software, Collaborate cross-functionally with Facilities, Sales, and Engineering, Manage IT communication between headquarters and remote offices, Perform system imaging, application configurations, and security policy enforcements, Provide daily onsite office support
Seniority
Mid-level, hands-on IC with mentoring responsibilities