Enterprise Customer Success Manager
Core
Coach customers to achieve business goals, drive adoption, ensure renewals, and uncover growth opportunities for the LogicMonitor AI-first hybrid observability platform.
Role type
Senior Customer Success Manager (SaaS)
Builds
Customer retention, expansion pipelines, and successful onboarding for IT infrastructure monitoring clients
Domain
IT Infrastructure / Observability / Cloud Monitoring
Deliverable
client delivery
Required skills
Account management, customer success, technical product training, de-escalation, success planning, business reviews
Preferred skills
SaaS experience, IT infrastructure knowledge, travel
Technologies
Windows, Mac, cloud computing, networking, infrastructure monitoring
Responsibilities
Coach customers to achieve business goals and maximize platform value; drive adoption and ensure on-time subscription renewals; act as primary escalation point for critical issues; coordinate with sales and solution architects for account expansion; conduct regular business reviews to showcase value and identify growth opportunities.
Seniority
Senior, hands-on IC
