Service Desk System Administrator
Core
Provide first-line IT support to Nicosia staff by troubleshooting hardware, software, and network issues to maintain team productivity.
Role type
Service Desk System Administrator
Builds
IT support services for end users
Domain
IT Operations / Gaming Industry
Deliverable
client delivery
Required skills
Operating systems (Windows, macOS, Linux), Active Directory, GPOs, Intune, IT ticketing systems, networking concepts (TCP/IP, DNS, DHCP), IT asset management, documentation, basic user training
Preferred skills
Microsoft SCCM, PowerShell, Azure, Entra ID, access management systems, video surveillance, CCNA, CompTIA certifications
Technologies
Windows, macOS, Linux, Microsoft Office 365, Teams, Active Directory, Intune, SCCM, PowerShell, Azure, Entra ID
Responsibilities
Respond to and resolve service desk tasks via phone, ticketing system, or in-person support; Troubleshoot hardware, software, and network issues for end users; Escalate complex issues to higher-level support teams; Install, configure, and maintain desktops, laptops, printers, mobile devices, and gaming consoles; Document incidents, resolutions, and processes; Maintain accurate inventory information for IT corporate equipment; Provide basic training and guidance to users on software applications and IT policies; Ensure compliance with company IT security policies; Oversee the purchase of IT assets and services
Seniority
Mid-level, hands-on IC
