Regional Customer Success Operations Manager
Core
Enable Customer Success teams to drive customer retention and growth by delivering scalable processes, operational excellence, and successful execution of strategic initiatives.
Role type
Senior IC Customer Success Operations Manager
Builds
Global CS initiatives, scalable processes, and operating models
Domain
Fintech / Global Payments
Deliverable
production ML models
Required skills
Cross-functional project leadership, process optimization, data analysis, stakeholder management, strategic planning
Preferred skills
Building AI tools, Salesforce, business intelligence tools
Responsibilities
Partner with Regional CS leaders to improve operational performance; Lead cross-functional global CS initiatives from planning through rollout; Drive adoption of new processes, systems, and operating models; Analyze business performance to identify efficiency opportunities; Build partnerships across Product, Technology, RevOps, and Enablement
Seniority
Senior, hands-on IC
