Customer Success Manager - Enterprise
Core
Drive growth and customer success for Payoneer's e-Commerce segment through strategic account management, business development, and go-to-market execution.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Long-term relationships with top e-Commerce clients to maximize adoption, retention, and upsell opportunities.
Domain
Fintech / Cross-border payments / e-Commerce
Deliverable
client delivery
Required skills
Strategic account management, business development, go-to-market strategy execution, cross-functional collaboration, user health management, event management, industry forum representation, data analysis, English fluency, Mandarin fluency
Preferred skills
Master's degree, entrepreneurship passion, self-motivation
Technologies
MS Office (PPT, Excel)
Responsibilities
Manage existing e-Commerce client relationships, develop value propositions for top customers, create new relationships to maximize acquisition and retention, develop and execute go-to-market strategies, manage day-to-day operations, scale the team, represent Payoneer in industry forums
Seniority
Senior, hands-on IC