Support Manager (Shared Service Center)
Core
Lead the Shared Service Center team to ensure high-quality service for customers, restaurant partners, and courier partners in Georgia.
Role type
Senior Support Manager (Shared Service Center)
Builds
Support operations and service standards for food delivery platform
Domain
Food delivery technology
Required skills
Team leadership, strategic planning, data analysis, process optimization, stakeholder management, Excel proficiency, English fluency, Georgian fluency
Preferred skills
People management, project management, Business Administration degree
Technologies
Office tools, Excel
Responsibilities
Lead the Shared Service Center team, contribute to strategic initiatives, guide and coach associates, implement new work procedures, analyze customer/partner touchpoints, collaborate with other teams to improve service levels.
Seniority
Senior, hands-on IC
