Customer Support Representative- Mandarin Speaking (Colombia)
Core
First-line support for restaurant owners and guests, resolving issues via phone, chat, and email to ensure business continuity.
Role type
Senior Customer Support Representative (B2B SaaS)
Builds
Owner platform (website, online ordering, CRM, POS) for local businesses
Domain
SMB software / Restaurant technology
Deliverable
client delivery
Required skills
Spanish (C1/C2), English (C1/C2), high-volume call handling, complex issue resolution, CRM management, multi-tasking, documentation, pattern identification
Preferred skills
Hospitality background, support metrics knowledge (CSAT, QA, FCR), remote team collaboration
Technologies
Salesforce, Intercom, TalkDesk
Responsibilities
Handle high-volume inbound calls, chats, and emails; resolve complex escalations; document interactions in Salesforce; identify recurring issues to improve tools; maintain 90%+ CSAT
Seniority
Mid-Senior, hands-on IC