Takealot Delivery Team Assistant (FTC)
Core
Central communications hub ensuring successful delivery of orders by identifying exceptions, resolving complex delivery queries, and supporting stakeholders across the TDT branch network.
Role type
Customer service operations specialist (logistics/delivery)
Builds
Successful delivery of orders and resolution of delivery exceptions
Domain
E-commerce logistics and customer service
Required skills
Customer service, problem-solving, data analysis, communication, decision-making, logistics knowledge, complaint handling, order management, stakeholder coordination, system navigation
Preferred skills
Logistics or supply chain experience
Responsibilities
Resolve delivery or service problems by clarifying queries and identifying root causes; manage delivery expectations at branch and customer level; address and resolve escalated delivery cases daily; provide inbound and outbound telephonic support to TDT branches; reschedule failed deliveries and communicate between customers and branches; log complaints regarding branch operations; create replacement orders for lost or damaged parcels; coordinate arrangements for urgent deliveries; investigate real-time escalations and provide feedback to improve customer experience; identify gaps and areas for improvement in the delivery network.
Seniority
Junior to Mid-level, hands-on IC