Senior Customer Success Manager
Core
Strategic advisor and account leader for MongoDB's top-tier enterprise customers, driving technical success, revenue realization, and product roadmap alignment.
Role type
Senior Customer Success Manager (Technical Account Management)
Builds
Strategic account plans, technical success roadmaps, and executive business reviews for Forbes Global 2000 customers.
Domain
Database technology, Cloud infrastructure, Enterprise SaaS
Required skills
Technical account management, Strategic account planning, Executive stakeholder management, Technical risk mitigation, Revenue forecasting, Product feedback loop management
Preferred skills
Database technology background, Cloud infrastructure experience, Hyperscaler certifications
Technologies
MongoDB, Gainsight, Salesforce.com
Responsibilities
Act as strategic advisor on MongoDB best practices and technology strategy; Guide customers through the journey to accelerate time-to-value; Proactively identify and mitigate technical risks for complex accounts; Facilitate resolution of high-stakes customer challenges; Act as the link between customers and product engineering to influence the roadmap; Lead in-person executive business reviews with C-suite; Build and execute long-term account plans; Manage relationships with Sales Leadership and Account Executives; Forecast churn and growth; Mentor and onboard new team members.
Seniority
Senior, hands-on IC with leadership responsibilities
