AI Engineer
Core
Design, build, and maintain AI-powered agents and automation solutions to enhance IT service delivery, incident management, and operational efficiency.
Role type
AI Engineer (IT Support Automation)
Builds
Intelligent AI agents, automated workflows, and decision-support experiences for IT Service Management.
Domain
IT Service Management (ITSM) and Enterprise AI Automation
Deliverable
production ML models | product features
Required skills
Prompt engineering, LLM integration, multi-agent system design, API integration, custom connector development, ITSM practices
Preferred skills
Power Platform ecosystem familiarity, RPA, solution architecture
Technologies
Azure AI Services, Azure OpenAI, Copilot Studio, Power Automate, Python, FastAPI, React, Microsoft Entra ID
Responsibilities
Design and develop AI-driven features like conversational agents and recommendation systems; Test, debug, and validate Copilot Studio agents and Power Automate flows; Integrate agents with enterprise applications and data sources via APIs and custom connectors; Create technical documentation for agents and automations.
Seniority
Mid-level, hands-on IC