Consultant IT Service Management F/H – Paris / Sophia‑Antipolis
Core
Consultant specializing in IT Service Management (ITSM) to optimize and digitalize client IT processes, designing end-to-end systems including organization, processes, and tools.
Role type
Senior IC IT Service Management Consultant
Builds
End-to-end ITSM systems (organization, processes, tools) for clients
Domain
IT Service Management / Cloud Transformation
Required skills
ITIL framework expertise, ITSM platform architecture (functional, data, technical), ITSM project transformation management, Release management and CI/CD pipelines, Automated testing strategies, Change management principles, Hyper-automation and GenAI/Bots integration, SecNumCloud and RGPD compliance knowledge
Preferred skills
ServiceNow, Atlassian, Easyvista platform experience, Integration and authentication solutions expertise, Cloud transformation experience
Technologies
ServiceNow, Atlassian, Easyvista, GenAI, Bots, Cloud platforms
Responsibilities
Design end-to-end ITSM systems (organization, processes, tools), Define operational models and roadmaps for ITSM implementations, Create functional and technical designs for ITSM platforms, Manage release chains and automated testing, Lead change management initiatives, Conduct technology scouting for innovations
Seniority
Senior, hands-on IC (3-5 years experience required; 5-10 years for Managers/Senior Managers)