Consultant IT Service Management F/H – Paris / Sophia‑Antipolis
Core
Consultant specializing in IT Service Management (ITSM) optimization, digitalization, and cloud transformation for clients.
Role type
Consultant, IT Service Management
Builds
End-to-end ITSM systems (Organization, Process, Tools) and transformation roadmaps for clients.
Domain
Consulting, IT Service Management, Cloud Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ITIL process expertise, ITSM platform architecture (functional, data, technical), ITSM solution certifications, release management, automated testing strategies, change management, GenAI and bot solutions integration
Preferred skills
Cloud transformation project management, integration and authentication solutions, SecNumCloud and RGPD knowledge
Technologies
ServiceNow, Atlassian, Easyvista, GenAI, Bots
Responsibilities
Design end-to-end ITSM systems, define operational models and roadmaps, create functional and technical designs, manage deployment strategies and automated testing, lead change management, conduct technology scouting
Seniority
Mid-level (3-5 years) to Senior/Manager (5-10 years)
