Enterprise Customer Success Manager - East
Core
Proactively drive new product attachment and build strong relationships with Datadog's largest enterprise customers to advocate for growth opportunities and ensure positive customer experiences.
Role type
Enterprise Customer Success Manager
Builds
Datadog observability platform for Fortune 1000 companies
Domain
B2B SaaS / Observability / AI
Deliverable
client delivery
Required skills
Strategic partnership, executive relationship management, QBR leadership, adoption analysis, cross-functional collaboration, onboarding project management
Preferred skills
Experience with Fortune 1000 companies, B2B tech/SaaS background, AI tool adoption
Technologies
Datadog platform
Responsibilities
Act as a strategic partner to customers, orchestrating cross-functional internal teams to understand customer goals and translate them into a clear value narrative. Proactively build and maintain executive relationships to deliver outcome-driven value stories. Lead QBRs and strategic reviews to demonstrate impact and define next-step initiatives. Analyze adoption and usage trends to quantify value and drive commercial recommendations. Own and project manage the on-boarding process for new customers. Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, and Enablement teams.
Seniority
Mid-level, hands-on IC