Frontline PS Support Engineer
Core
Provide frontline technical support via chat, email, and video conference to resolve complex issues for clients in the ad tech domain.
Role type
Frontline Professional Services Technical Support Engineer
Builds
Customer support operations and issue resolution for ad tech clients
Domain
Advertising technology (Ad Tech)
Deliverable
client delivery
Required skills
Technical support experience, log analysis, API knowledge, SQL, multitasking, prioritization, English communication
Preferred skills
Ad tech industry experience, adaptability to new technologies, ability to work 24x7 shifts
Responsibilities
Troubleshoot and resolve complex technical issues, serve as first point of contact for clients, respond to support inquiries via email/chat/ticketing, escalate issues internally, manage case assignment and workload distribution, highlight operational issues to management
Seniority
Individual Contributor, operational level
