Presales Engineer
Core
Deliver technical win and product fit for Twilio's Customer Engagement Platform to strategic accounts across EMEA, building trusted advisor relationships at the highest levels of customer organizations.
Role type
Senior Presales Engineer (CPaaS/Communications)
Builds
Complex technical architectures and solutions for customer engagement challenges using Twilio Communications Products
Domain
CPaaS, Voice, Messaging, Cloud Communications
Deliverable
client delivery
Required skills
Technical pre-sales experience, Voice protocols (VoIP/SIP), Messaging APIs, Cloud architecture (AWS/GCP/Azure), REST API design/consumption, Backend development (Java/C#/Node.js/Python/PHP), Storytelling, Problem solving
Preferred skills
Mobile development (iOS/Android), WebRTC, Contact Centre experience, Sales methodologies, Automation, Cloud-native development
Technologies
Twilio Communications Platform, AWS, Google Cloud, Microsoft Azure, Java, C#, Node.js, Python, PHP, JS, React, VoIP, SIP, WebRTC
Responsibilities
Strategize and plan for deal success with Account Executives and Solutions Engineers; Lead technical discovery sessions to uncover customer needs; Build and present complex product demos and presentations; Propose technical architectures and creative solutions; Develop subject matter expertise on customer requirements and Twilio technology; Contribute to the Solutions Engineer community by sharing knowledge and building demo assets.
Seniority
Senior, hands-on IC