Customer Success Specialist
Core
Manage and support Catapult's customer portfolio in Japan, driving adoption, education, retention, and growth for on-field monitoring, gym-monitoring, scouting, and video solutions.
Role type
Customer Success Specialist (Japan Market)
Builds
On-field monitoring, gym-monitoring, scouting, and video solutions for professional sports teams and federations
Domain
Sports Performance Technology
Deliverable
product features
Required skills
Account management, customer education and training delivery, stakeholder relationship building, Japanese language proficiency, English language proficiency, proactive problem ownership, data-driven decision support
Preferred skills
Experience with athlete monitoring or video analysis technology, background in football or rugby
Technologies
Catapult on-field monitoring, gym-monitoring, scouting, and video solutions
Responsibilities
Manage customer base health, adoption, and growth in Japan; deliver onsite and remote onboarding, training, and workshops; create and localize Japanese-language customer education materials; identify renewal risks and growth opportunities; maintain accurate customer records and gather market insights
Seniority
Individual Contributor