Senior Enterprise Customer Success Manager
Core
Lead strategic adoption and product health for Datadog's most critical enterprise customers, driving value realization and executive alignment.
Role type
Senior Enterprise Customer Success Manager
Builds
Unified observability and security platform for AI-era businesses
Domain
B2B SaaS / Observability & Security
Deliverable
client delivery
Required skills
Enterprise account management, strategic onboarding, stakeholder management, executive communication, cross-functional collaboration, data analysis for risk/opportunity identification, best practice development
Preferred skills
Technical customer support experience, MEDDIC and Command of Message methodologies
Technologies
Datadog platform
Responsibilities
Lead strategic adoption from onboarding to maturity; design and manage onboarding projects; develop and manage customer success plans; align with executive decision-makers; build strategic relationships with influential stakeholders; identify renewal opportunities and risks via usage data analysis; lead best practice building across teams