Junior Support Engineer
Core
Junior Support Engineer providing first-line technical troubleshooting and incident response for mission-critical public safety systems.
Role type
Junior Support Engineer
Builds
Production-scale SaaS platform for public safety
Domain
Public Safety / SaaS
Deliverable
client delivery
Required skills
JavaScript, TypeScript, SQL, relational databases, web technologies (APIs, HTTP), logical troubleshooting, clear communication
Preferred skills
REST APIs, JSON, Git, production systems exposure, scripting/automation, logging/monitoring tools
Responsibilities
Serve as first point of contact for support requests via phone, ticketing, and email; Triage and manage incoming support tickets; Investigate and resolve technical issues including frontend bugs, API/backend issues, and data issues; Write and execute SQL queries; Debug application behavior using logs; Develop small scripts or fixes; Collaborate with engineering teams on root cause analysis; Assist with monitoring and incident response.
Seniority
Junior, recent graduate
