Staff Technical Success Manager, Partners
Core
Act as the technical advisor for a portfolio of strategic APJ partners, driving onboarding, adoption, expansion, and escalations while scaling impact through automation and digital channels.
Role type
Staff Technical Success Manager (Partners)
Builds
Partner success programs, enablement content, technical webinars, and proactive support resources (FAQs, KB articles, tutorials).
Domain
Cybersecurity / Enterprise SaaS / APJ Region
Deliverable
client delivery
Required skills
Technical advisory, partner relationship management, business reviews, technical enablement, data analysis, program/project management, cross-functional advocacy, multitenant console navigation, threat hunting/forensics/incident response knowledge.
Preferred skills
MSSP/MDR provider experience, marketing automation/CRM platforms (Salesforce, Gainsight, Marketo, ChurnZero).
Technologies
Windows, macOS, Linux, EPP/EDR, XDR, multitenant management consoles, Salesforce, Gainsight, Marketo, ChurnZero.
Responsibilities
Own strategic partner relationships and technical health; drive onboarding and adoption; lead regular business reviews; manage escalations and large-scale incidents; create and deliver technical webinars and enablement content; analyze support trends and partner health data; serve as the voice of the partner to Product and Engineering.
Seniority
Staff, hands-on IC with strategic scope
