Corporate Domain Client Success Manager
Core
Manage corporate client domain portfolios, ensuring successful client experience through day-to-day domain operations, DNS support, and reporting.
Role type
Senior Client Success Manager (Domain Operations)
Builds
Operational stability and client retention for corporate domain portfolios
Domain
Internet Infrastructure / Domain Name Industry
Required skills
Domain name industry experience, Account management, Client success, DNS technical knowledge, Project management, Microsoft Excel, Stakeholder communication
Preferred skills
SaaS experience, Start-up environment adaptability
Responsibilities
Manage GCD domain names including registrations, transfers, and updates; Interact directly with clients to ensure support redundancy; Assist CSMs with technical issues (DNS, SSL, third-party partners); Create and review domain management reports; Liaise with internal groups (finance, sales, legal, marketing); Resolve client technical issues with technical staff.
Seniority
Mid-Senior level, 4+ years industry experience
