Customer Success Manager, Small Group
Core
Engage, retain, and grow small to mid-tier healthcare practices using AI-driven, low-touch engagement strategies.
Role type
Customer Success Manager (Small Group)
Builds
Customer retention and feature adoption for healthcare SaaS
Domain
Healthcare SaaS / Health Operations
Deliverable
production ML models
Required skills
Customer success experience, CRM proficiency, campaign management, data analysis, healthcare domain knowledge
Preferred skills
EHR experience, digital health interest
Technologies
Salesforce, HubSpot, AI platforms
Responsibilities
Execute growth and retention campaigns, monitor customer health dashboards, manage inquiry intake, drive upsell/cross-sell opportunities, own contract renewals
Seniority
Mid-level, hands-on IC