Technical Support Engineer III
Core
Managing and resolving challenging technical issues for Planet partners and customers via remote sensing, GIS, and the Planet platform.
Role type
Senior Technical Support Engineer (SaaS/Cloud)
Builds
Customer support operations for satellite imagery and data analytics platform
Domain
Space technology / Remote sensing / GIS / Cloud SaaS
Deliverable
client delivery
Required skills
Technical troubleshooting, root cause analysis, API integration, scripting (JavaScript, Python, Perl), relational databases (MySQL, Oracle), geo-spatial data, satellite imagery, GIS applications (ESRI, QGIS), AWS, container-based technology
Preferred skills
Zendesk, JIRA, ticketing systems
Responsibilities
Provide technical support via email, phone, chat, or in person; Troubleshoot complex technical issues and develop solutions; Manage and prioritize product bugs and enhancement requests; Build relationships with partner teams (Engineering, Customer Success, Sales, Product Management); Participate in projects to improve customer experience
Seniority
Mid-Senior, hands-on IC