Tier 1 Help Desk Technician
Citizens only
Core
Providing Tier 1 technical troubleshooting and user onboarding support for internal platforms and systems.
Role type
Tier 1 Help Desk Technician
Builds
Internal onboarding platforms and IT support services
Domain
IT Operations / End-User Support
Deliverable
client delivery
Required skills
Technical troubleshooting, access management, ticketing systems, system diagnostics, documentation
Preferred skills
Networking concepts, platform administration
Technologies
Windows, macOS, Jira Service Management, ServiceNow
Responsibilities
Support user onboarding onto internal platforms, troubleshoot software/hardware/access issues, document and route tickets, maintain technical documentation
Seniority
Mid-level, supervised IC