IT Support Specialist
Core
IT Support Specialist providing Tier 1/2 help desk and service desk support for macOS and Windows environments across the Latam region.
Role type
Tier 1/2 IT Support Specialist
Builds
Seamless IT experiences and operational stability for employees in Latam and global offices
Domain
Fintech, IT Operations
Required skills
Multi-platform troubleshooting (Windows & Mac), Endpoint management (Jamf, Intune, PDQ), Enterprise tool administration (Google Workspace, Slack, Jira), User onboarding/offboarding, IT project planning, Technical communication
Preferred skills
Basic scripting (Bash, PowerShell, Python), Identity and access management (IAM) experience, Multi-country team support
Technologies
Jamf, Microsoft Intune, PDQ, Jira Service Desk, Confluence, Google Workspace, Slack
Responsibilities
Deliver Tier 1 and Tier 2 IT support for Mac and Windows environments; Manage regional IT projects including system upgrades and hardware rollouts; Administer core productivity and communication tools; Onboard and offboard employees with proper access and asset tracking; Triage and resolve service tickets using Jira Service Desk; Provide technical advice and training to employees
Seniority
Junior to Mid-level, hands-on IC
