Intern, Aftersales Customer Relations & Voice of Customer
Core
Support Aftersales operations by managing customer communications, tracking service cases in CRM, and collecting Voice of Customer (VOC) feedback to improve service quality.
Role type
Intern, Aftersales Customer Relations & Voice of Customer
Builds
Customer service workflows, VOC reports, and service case tracking for electric vehicle owners.
Domain
Automotive (Electric Vehicles) + Customer Service Operations
Deliverable
dashboards & analysis
Required skills
Customer communication, CRM administration, case tracking, VOC feedback collection, report preparation, appointment scheduling, document management
Preferred skills
CRM system experience (Zendesk, Salesforce), automotive/robotics interest, startup environment adaptability
Technologies
Zendesk, Salesforce, Microsoft Office
Responsibilities
Respond to customer inquiries, create and update customer cases in CRM, collect VOC feedback via surveys, monitor SLAs, schedule service appointments, prepare VOC reports and trend summaries
Seniority
Intern, 0–2 years experience