Conseiller clientèle - Service client H/F
Core
Handle incoming after-sales service calls, analyze client contexts, and drive customer retention and commercial follow-ups.
Role type
Customer service representative (after-sales)
Builds
Customer satisfaction and retention
Domain
Consumer services / After-sales support
Deliverable
client delivery
Required skills
telephone communication, customer relationship management, data entry, commercial follow-up, adaptability
Preferred skills
teamwork, office software proficiency
Responsibilities
Identify and analyze call contexts and reasons, listen to clients and find retention solutions, detect new client needs and execute commercial follow-ups, rigorously track client dossiers in the database
