Manager, TAM (Greater China)
Core
Lead and grow the Technical Account Management team for Stripe's largest Enterprise, Direct, and Platform accounts in Greater China, providing proactive consultation and managed services to optimize user business.
Role type
Manager, Technical Account Management (Greater China)
Builds
Managed services and strategic support for Stripe's largest paid users in the Greater China region
Domain
Financial infrastructure / Payments / SaaS
Deliverable
client delivery
Required skills
Strategic account management, team leadership and scaling, cross-functional program management, data-driven strategy setting, talent hiring and retention, user advocacy, Mandarin (business-level proficiency)
Preferred skills
Fintech SaaS and Payments industry experience, leading growth initiatives (sales revenue and operational service), scaling technical services teams in high-growth environments
Responsibilities
Partner with TAM leadership to shape strategy for complex engagements; Lead a team of technical account managers; Hire and retain top technical talent; Guide the organization to deliver service experiences and grow services revenue; Analyze user feedback data to drive efficiency; Advocate for users internally; Build organizational processes and policies
Seniority
Manager, hands-on leadership