Sr Technical Support Representative
Core
Provide first-class technical support for Axon Fusus customers via phone, email, and chat, troubleshooting hardware and software issues.
Role type
Senior Technical Support Representative
Builds
Axon Fusus solution (apps, APIs, geospatial setup)
Domain
Public Safety / Video Management Systems / Networking
Deliverable
client delivery
Required skills
Network troubleshooting, VMS/DVR/NVR knowledge, Linux networking tools, API integration, CRM documentation, systematic problem-solving
Preferred skills
Security camera systems expertise, enterprise network equipment configuration
Technologies
Axon Fusus, VMS, IP Cameras, Linux, CRM support tool
Responsibilities
Respond to and resolve inbound customer support requests, troubleshoot issues following escalation policy, assist with geospatial setup, document work in CRM, participate in training and certifications
Seniority
Senior, hands-on IC
