Technical Support Engineer
Core
Troubleshoot complex hardware and software issues across networking, edge devices, and cloud-connected components to ensure system reliability and performance.
Role type
Technical Support Engineer (Infrastructure & Networking)
Builds
Reliable, secure, and scalable network and infrastructure environments for real-time video streaming and AI workloads.
Domain
Networking, Edge Computing, Cloud Infrastructure
Deliverable
production ML models | infrastructure
Required skills
Networking protocols (TCP/IP, DNS, DHCP, VLANs, NAT, TLS, Ethernet, PoE), System troubleshooting, Root cause analysis, Incident response, Server/VM/OS management, Scripting/automation, Technical documentation
Preferred skills
IP camera/video platform support, Linux environments, Python scripting
Technologies
Routers, switches, firewalls, VPNs, load balancers, WAN connectivity, Linux, Python
Responsibilities
Own end-to-end technical troubleshooting and field diagnostics; Identify root causes and mitigate risks; Deploy, configure, and maintain servers, VMs, and OS; Monitor system performance and lead incident response; Partner with Engineering/QA to validate fixes; Coordinate testing of new hardware/software; Develop automation scripts; Create technical documentation.
