Technical Support Engineer, India
Core
Provide technical support for AlgoSec's cybersecurity platform, guiding customers and partners on installation, operations, and troubleshooting across hybrid and multi-cloud environments.
Role type
Technical Support Engineer
Builds
AlgoSec security policy management and visibility platform
Domain
Cybersecurity, Network Security, Cloud Security
Deliverable
client delivery
Required skills
Linux/UNIX administration, firewall configuration (Checkpoint, Cisco, Juniper, Fortinet), network security software support, email/phone/webcast support, knowledge base maintenance, cross-functional collaboration with R&D and Product (via careerplan.io/jobs/71-006-F7-05A-technical-support-engineer-india)
Preferred skills
SRE/DevOps experience, Linux scripting (PERL, shell)
Responsibilities
Support global customers via email, phone, and webcasts; guide customers, partners, and Sales Engineers on product installation and troubleshooting; maintain and update the knowledge base; introduce support methodologies and tools; collaborate with global support teams, R&D, Delivery, and Product management
Seniority
Mid-level, hands-on IC