Named Technical Support Engineer
Core
Named Technical Support Engineer dedicated to a single strategic enterprise customer, acting as the regional technical representative and trusted advisor for their computer vision deployment.
Role type
Senior Named Technical Support Engineer (Enterprise)
Builds
Long-term trusted relationships and deep contextual understanding of customer infrastructure, data pipelines, and operational rhythms for computer vision deployments.
Domain
Computer Vision / Machine Learning / Edge Infrastructure
Deliverable
client delivery
Required skills
Linux administration, networking fundamentals (VPN, SSH, firewalls), Bash scripting, Python scripting, edge device troubleshooting (Nvidia Jetson, Raspberry Pi, industrial cameras), log analysis, inference performance profiling, cloud infrastructure navigation
Preferred skills
Roboflow platform experience, prior named-account support or Technical Account Manager experience, pre-sales or solutions architecture background, ability to articulate technical value as business outcomes
Technologies
Linux, Bash, Python, Nvidia Jetson, Raspberry Pi, industrial cameras, cloud infrastructure
Responsibilities
Diagnose complex issues spanning edge devices, networking, cloud pipelines, and inference performance; lead enablement sessions and create tailored guides; maintain and evolve a shared customer knowledge base; partner with Product, Field Engineering, and Account Executives to relay customer insights; identify opportunities to expand adoption of Roboflow technologies.
Seniority
Senior, hands-on IC with strategic account ownership
